Who we are
Our website address is: pixsell.com.au.
What personal data do we collect, and why do we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.
Contact forms & Custom Artwork Submissions When customers submit enquiries, quote requests, vector artwork, or fleet
Contact Forms & Custom Artwork Submissions
When customers submit enquiries, quote requests, vector artwork, or fleet specifications via our contact forms, we collect details such as your name, business name, phone number, email address, delivery addresses, and uploaded design files (e.g. vector logos, layout blueprints). We collect this information to respond to quote requests, manage signage proofs, manufacture custom visual branding products, and coordinate freight or installation services.
Cookies
If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies. These are for your convenience, so you do not have to re-enter your details when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set several cookies to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use web analytics tools (such as Google Analytics) to track aggregate site traffic, user interaction patterns, and page performance, helping us improve our digital storefront, product layout, and user experience.
Who we share your data with
We share customer data strictly with trusted service providers essential to fulfilling business operations, including payment gateways (e.g. Stripe, PayPal), e-commerce hosting platforms, freight and courier networks for dispatching physical signage products, and professional installation subcontractors where site-specific fitting is required.
How long do we retain your data?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognise and approve any follow-up comments, rather than holding them in a moderation queue. For users that register on our website or request custom signage quotations, we retain customer records, transaction histories, and vector artwork files for ongoing account management, re-orders, and warranty purposes. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights do you have over your data?
If you have an account on this site, have placed orders, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where do we send your data?
Visitor comments may be checked through an automated spam detection service. Customer and order information may pass through secure cloud infrastructure and localised payment processors that operate globally or regionally, depending on your location.
Your contact information
For privacy-specific enquiries, data access requests, or removal opt-outs, please contact our privacy compliance team at admin@pixsell.com.au.
Additional information
How we protect your data
We implement rigorous technical and organisational security measures, including SSL encryption for data transmission, restricted administrative access, secure cloud storage for customer design files, and regular system audits to prevent unauthorised access, alteration, or disclosure.
What data breach procedures do we have in place?
In the event of a suspected or confirmed data breach involving personal or commercial customer information, our internal protocol requires immediate containment, vulnerability assessment, and notification of affected individuals and relevant regulatory authorities in compliance with applicable local data protection laws (such as the Privacy Act 1988).
What third parties do we receive data from
We may occasionally receive data from third-party partners, such as freight tracking providers, digital advertising networks, or referral partners who connect clients requiring commercial signage and fleet graphics solutions with our production team.
What automated decision-making and/or profiling do we do with user data
Our website utilises automated tools for spam detection on comments, standard web traffic analytics, and automated freight-rate calculations at checkout. We do not engage in automated profiling that produces legal or similarly significant effects on individuals.
Industry regulatory disclosure requirements
As a commercial sign-writing and visual branding provider, we adhere to standard commercial trade practices, Australian Consumer Law (ACL), and local occupational health and safety (OH&S) standards when coordinating on-site signage installations.